Our Fresh Flowers Guarantee: Refunds, Returns & Complaints

Our Commitment to Freshness

At Balham Flowers, we take great pride in delivering beautiful, fresh flowers to our valued customers throughout Balham and the local area. As a trusted local florist serving nearby households and businesses, your satisfaction is at the very heart of what we do. We understand the importance of fresh, vibrant blooms — that’s why every bouquet from us is carefully checked before delivery to ensure top quality and longevity.

Damaged Flowers on Arrival

On the rare occasion your order arrives damaged, please let us know as soon as possible upon receipt of your flowers. We kindly request that you get in touch within 24 hours of delivery if you notice any issues with the quality or condition of your flowers. If possible, provide a photograph of the damage, as this will help us resolve your concern swiftly.

Our Freshness Window

We guarantee that our flowers will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to the instructions supplied. The vast majority of our bouquets last longer, but if your flowers do not meet this standard, please notify us within the five-day window for a resolution. This is our way of ensuring you always receive the freshest flowers in Balham.

Refund or Replacement Policy

Your happiness with our floral arrangements is our top priority. If your flowers arrive in unsatisfactory condition or fail to meet our freshness guarantee, you are entitled to either a replacement bouquet or a full refund. We will assess the issue promptly and offer you the choice based on your preference and the circumstances. Refunds will be processed as quickly as possible using the original method of payment.

How to Raise a Complaint

If you wish to raise a complaint about our products, delivery, or any aspect of our service, our team is always ready to listen and help. Please contact us with your order details and a brief description of your concern. Our customer care team will acknowledge your complaint and work with you to reach a fair and speedy resolution, keeping you informed every step of the way.

Our Trusted Local Reputation

Balham Flowers has built a reputation as a reliable and customer-focused local florist. Our fresh flowers guarantee is just one of the reasons so many customers trust us to deliver to homes and businesses across Balham. We promise to always resolve any issues to the best of our ability, ensuring your delight with every order.

Looking After Your Flowers

For best results, always follow the flower care instructions included with your order. If you have any questions about caring for your new blooms or would like more advice, please reach out to our friendly team, who will be delighted to assist.

Thank you for choosing Balham Flowers — proudly serving the Balham community with beautiful, fresh flowers and outstanding service every time.