Balham Flowers UK Online Terms for Flower Delivery & Orders

Online Flower Delivery Terms & Conditions - Balham Flowers

Introduction

Welcome to the Terms & Conditions for Balham Flowers, governing the use of our website and services for online flower delivery in Balham and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully as they form the contractual agreement between you (the customer) and Balham Flowers. These terms apply to all transactions conducted through our website by customers in Balham and its neighbouring areas.

Definitions

"We", "us", "our" refer to Balham Flowers, the provider of online flower delivery services in the Balham area.
"You" and "your" refer to the customer placing an order through our website.
"Website" refers to the official Balham Flowers e-commerce platform.
"Products" means the flowers, bouquets, arrangements, plants, and related items offered for sale.
"Order" refers to a completed request placed by you to purchase products through our website.

Order Process

1. Product Selection: Browse our wide range of flowers and arrangements online. Each product page displays images, descriptions, availability, and pricing.
2. Customisation: Where applicable, customise your selection (such as choosing bouquet size, colour themes, or adding a message card).
3. Delivery Details: Enter accurate delivery information, including recipient’s name, address in Balham or surrounding areas, postcode, contact number, and preferred delivery date.
4. Review & Confirmation: Review your order summary carefully, including delivery details and payment amount.
5. Order Submission: Place your order by completing the payment process.
6. Order Acknowledgement: You will receive an order confirmation on screen and by email, summarising your purchase.
7. Order Acceptance: Acceptance of your order and formation of a binding contract occurs when we dispatch the product(s).
8. Dispatch Notification: You will receive a notification once your order leaves our premises for delivery.

Product Availability & Substitution

We strive to maintain accurate stock levels and product images. Occasionally, a specific flower variety or item may become unavailable due to seasonal factors or supply limitations. In such circumstances, we reserve the right to substitute with flowers of similar type, quality, and value, while maintaining the overall design and style of your chosen arrangement. If the substitution is significant, we will attempt to contact you for approval before dispatch.

Pricing & Payments

All prices displayed on our website are in pounds sterling (GBP) and are inclusive of VAT, unless otherwise stated. Prices are subject to change without notice but will not affect confirmed orders.

We accept payments online via authorised payment gateways using major credit cards, debit cards, and other secure payment methods as presented at checkout. Full payment must be received before the order is processed and dispatched.

Your payment details are handled securely according to industry standards. Balham Flowers does not store full credit card numbers on our system for your protection.

Delivery

We offer scheduled and same-day flower delivery service throughout Balham and neighbouring areas, subject to order cut-off times displayed on the website. Delivery charges, if applicable, are stated clearly at checkout.

Please ensure that all delivery details are accurate. We cannot accept liability for delays or failed delivery due to incorrect, incomplete, or inaccessible addresses. If delivery cannot be completed, we will attempt to contact you or the recipient to make alternative arrangements.

Cancellations & Changes

You may cancel or amend your order by notifying us as soon as possible. For cancellations or amendments to be effective, they must be made before your order is processed and dispatched for delivery. After dispatch, cancellations and changes cannot be guaranteed.

To request a cancellation or change, please provide your order reference and details of the adjustment required. Where your cancellation is received in time, a full refund will be issued to the original payment method. If your order contains bespoke, personalised, or made-to-order items already prepared or dispatched, a cancellation may not be possible, or a charge may apply to cover incurred costs.

Returns & Refunds

Due to the perishable nature of flowers and floral arrangements, we are unable to accept returns once products have been delivered, except where products are found to be faulty or not as described.

If your flowers arrive damaged, wilted, or not according to your order specifications, please contact us within 24 hours of delivery, providing photographs or evidence where possible. We will address any genuine issues by offering a replacement, refund, or other suitable resolution at our discretion.

Products must be cared for in accordance with any care guidance provided. Claims arising from neglect or misuse may not be eligible for refund or replacement.

Customer Obligations

By using our website and placing an order, you confirm that you are at least 18 years old and capable of forming a legally binding contract.

You agree to provide accurate and complete information during checkout, including delivery address and contact details. You must ensure the recipient is available to receive the flowers at the agreed delivery time.

Events Beyond Our Control

We will not be liable for delays, cancellations, or failure to perform our obligations caused by events beyond our reasonable control. These include, but are not limited to, adverse weather conditions, natural disasters, strikes, pandemics, and supplier or courier disruptions. In such cases, we will notify you as soon as possible and work with you to arrange a new delivery or refund where appropriate.

Limitation of Liability

While we take care to provide high-quality products and services, our liability is limited as follows:
- We are not responsible for indirect, incidental, or consequential damages arising from use of the website or products.
- Our maximum liability under these terms for any claim, loss, or injury shall not exceed the value of the product purchased by you.
- Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be legally excluded or limited under English law.

Intellectual Property

All website content, images, product designs, text, graphics, logos, and other intellectual property are the copyright or trademark of Balham Flowers or its licensors. Nothing in these terms grants you any rights to use such intellectual property, except as necessary to place an order or for personal, non-commercial use.

Data Protection & Privacy

Your privacy is important to us. Personal information collected during the order process will be handled in accordance with our privacy policy and with all applicable data protection laws in the UK. We do not sell, rent, or disclose your personal details to third parties except as necessary to fulfil your order or as required by law.

Complaints & Customer Service

If you are dissatisfied with your order or our service, please contact us as soon as possible. We will make every effort to address your concern promptly and fairly in line with these Terms & Conditions.

Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Any changes will take effect immediately upon posting on our website. You are deemed to have accepted the latest version of these terms each time you place an order.

Governing Law & Jurisdiction

These Terms & Conditions, their subject matter, and their formation are governed by the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes arising in connection with these terms, the website, or your order.

Applicability

These Terms & Conditions apply to all online flower delivery orders placed with Balham Flowers by customers in Balham and the surrounding areas.

Contact Information

If you have any queries regarding these Terms & Conditions or your order, please reach out to our customer service team via the contact methods provided on our website.

Thank you for choosing Balham Flowers for your online flower delivery needs in Balham and nearby areas.